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What You Need to Know Before You Play

These legal terms set out the rules that govern your account on 399et, including how your wallet activity through bKash, Nagad, and Rocket is handled.

Account eligibility rulesWallet use: bKash, Nagad, RocketJurisdiction-dependent accessData handling policyContact rights
399et What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us About Your Legal Questions

If something in these terms is unclear — your account status, a wallet transaction flagged under our policy, or a question about jurisdiction — you can reach our support team through the channels below. We handle legal and account queries separately from general help requests, so flag your message as a legal or policy matter when you write in.

Live Chat Open the chat window from your account dashboard. Flag your query as a legal or policy matter so it reaches the right team without delay.
Email Support Send your legal or account eligibility question to our support email. Include your registered account ID and the specific policy clause you are asking about.
Account Help Centre Access the Help Centre from your mobile browser or desktop account. Search for terms, wallet policy, or jurisdiction to find the relevant policy section fast.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at 399et

We apply account-level security measures to protect the data tied to your 399et profile — including your registered mobile number, wallet identifiers for bKash, Nagad, or Rocket, and your transaction history. Here is how we manage the key areas that affect you directly.

Data Retention

Account data and wallet transaction records are retained for the period required by applicable financial and operational rules. You can request a summary of stored data through our support email.

Cookie Use

We use session cookies to keep your account logged in across pages on mobile and desktop. No third-party advertising cookies are set without a clear disclosure in our cookie notice.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any change to your wallet details — bKash, Nagad, or Rocket — triggers a re-verification step before the update saves.

Data Change Requests

To update or remove personal data from your account, contact support via live chat or email. Include your account ID and specify exactly what you want changed or deleted.

Frequently Asked Legal Questions

These are the policy questions we hear most from people checking their account rights, wallet rules, and data handling. If yours is not listed here, contact us directly through live chat or email.

Access depends on your local law and the eligible region your account falls under. We cannot confirm lawful access for every individual — check your local regulations before proceeding.

Wallet deposits via bKash, Nagad, or Rocket are governed by both our platform terms and the rules of the relevant mobile financial service. Your balance updates only after the wallet transaction clears on both sides.

Yes. If your account activity conflicts with our terms or jurisdiction-based restrictions apply to your region, we reserve the right to suspend access. You will be notified through your registered contact.

Send your data request to our support email with your account ID. We will respond with a summary of the personal data stored against your account within the applicable timeframe.

Certain records — including wallet transaction history for bKash, Nagad, or Rocket — are retained for the period required by applicable financial rules, even after account closure.

We notify you of material changes through your registered account contact. Keeping your mobile number and email current in your account settings ensures you receive those updates without delay.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.