Reference

What You Agree To When You Use 399et

These terms set out how your account works, what we expect from you, and what you can expect from us — including how your bKash, Nagad, and Rocket transactions are handled.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification conditionsAccount suspension groundsJurisdiction-dependent access

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How These Terms Cover Your 399et Account

399et Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating and using a 399et account, you confirm that you have read and accepted these terms in full. They apply to every part of your account — deposits via bKash, Nagad, or Rocket, withdrawals, game participation, and communications with our support team. We may update

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these terms when required; continued use of your account after a posted update means you accept the revised version. Where local law in Bangladesh or your eligible region places additional restrictions on online account activity, those restrictions take precedence. We do not override local law. Your
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account is personal and non-transferable — sharing access, using automated tools, or attempting to manipulate account balances in ways that breach these terms may result in account suspension or closure. Wallet transactions, including bKash deposits and Rocket withdrawals, are subject to our verification process. We reserve
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the right to request supporting documents before processing a withdrawal. These terms should be read alongside our Privacy Policy, which explains how we handle the data attached to your account and wallet activity.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS QUERY CHANNELS

Reach Us About These Terms

Team online

Live Chat

Use the live chat button on any page to ask a specific question about these terms, your account status, or a wallet transaction that needs clarification.

Email Support

Send a written query about a specific term or account condition to our support address. We aim to respond with a clear, referenced answer — not a copy-paste reply.

Account Help Section

Your account dashboard includes a help section where you can raise a terms-related dispute or request a copy of the version you accepted at registration.

HOW WE UPHOLD TERMS

What We Do to Keep These Terms Fair

We keep our terms practical and specific to how your account actually works — not buried in legal language that never applies. Each section maps to a real account action, from how we verify your Nagad wallet before a withdrawal to how we handle a disputed transaction.

Wallet Verification

Before processing a bKash or Nagad withdrawal, we confirm the wallet number matches your registered account details. This protects your funds and keeps the account secure.

Account Security

Your account is protected by OTP-based login confirmation. If we detect unusual access, we may temporarily hold activity and notify you through your registered mobile number.

Term Change Notice

When we update these terms, we post the change date at the top of this page and, where the change affects wallet or withdrawal rules, we send a notification to your account.

Dispute Resolution

If you believe a term has been applied incorrectly to your account — for example, a Rocket withdrawal held without clear reason — you can raise a formal dispute through live chat or email.

Common Questions About These Terms

These are the questions we actually receive about how these terms apply to real account situations — wallet transactions, access eligibility, and what happens when something goes wrong.

Access to 399et depends on local law and your eligible region. These terms apply to all accounts, but local restrictions in your area take precedence over anything stated here.

No. Your deposit wallet — whether bKash, Nagad, or Rocket — must be registered in your own name. Using another person's wallet is a breach of these terms and may result in your account being suspended.

We post the updated version on this page with a revision date. If the update affects wallet or withdrawal conditions, we notify you through your account. Continued use means you accept the new version.

Contact support via live chat or email and reference the specific term you believe was applied incorrectly. Include your account ID and the relevant transaction or date so we can review it properly.

We verify that the Rocket wallet number on your withdrawal request matches the one on your account. If there is a mismatch or if your account has unreviewed activity, we hold the withdrawal until verification is complete.

No. Your 399et account is personal and cannot be transferred, sold, or shared. Any attempt to transfer account access or wallet balances to another person breaches these terms and may result in permanent closure.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use 399et

Reach Us About These Terms

Live Chat

Email Support

Account Help Section

What We Do to Keep These Terms Fair

Wallet Verification

Account Security

Term Change Notice

Dispute Resolution

Common Questions About These Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 Can I use someone else's bKash or Nagad account to deposit?

03 What happens if 399et updates these terms?

04 How do I dispute a decision made under these terms?

05 Why might my Rocket withdrawal be held pending verification?

06 Is my account transferable to another person?

Terms & Conditions

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